Last modified: 9 December 2022
#Open-Source Software (OSS) License & QuestDB Enterprise License
This privacy notice (“Privacy Notice”) applies to all visitors and users of the QuestDB hosted services and websites (collectively, the “Website” or “Websites”) and self-managed installations, which are offered by QuestDB Technology Inc and/or any of its affiliates (“QuestDB” or “we” or “us”). Please read this Privacy Notice carefully. By accessing or using any part of the Websites or self-managed installations, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.
QuestDB is an open source project and collaborative community, as well as a company. This means that many portions of our Websites, including information you voluntarily provide, will be public-facing for the open sharing of innovative developments, ideas, and information that makes our collaborative community so great. While we are committed to open sharing, we strive to respect the privacy of individual community members and will minimize the information we collect and share. If you do not want to share your information, including personally identifiable information, with other community members and the public, please be thoughtful as to how you interact with our Websites and what information you provide through the Websites (for example, through creating a public profile, project contributions, comments, and blog posts).
Oversight of Data Security is handled by QuestDB's respective Data Protection Officers. Should you wish to make modifications, deletions, or additions to any personal data you believe to be captured by QuestDB, or if you have any general security concerns, please contact us at firstname.lastname@example.org.
#What Information QuestDB Collects and Why
#Information from Website Visitors
Like most website operators, QuestDB collects basic non-personally-identifying information from Website visitors of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how visitors use the Website, to improve our Websites and experience for visitors, and to monitor the security of the Websites. From time to time, QuestDB may publicly release non-personally-identifying information collected from Website visitors in the aggregate, e.g., by publishing a report on trends in the usage of the Website.
QuestDB also collects potentially personally-identifying information like Internet Protocol (IP) addresses from visitors. QuestDB does not use such information to identify or track individual visitors, however. We collect this information to understand how visitors use the Websites, to improve performance and content, and to monitor the security of the Websites.
QuestDB may collect statistics about the behavior of visitors to our Websites. For instance, QuestDB may reveal how many downloads can be attributed to a particular software version using aggregated statistics that contain anonymous user information only.
#Usage Data Information from Self-managed QuestDB Instances
QuestDB collects anonymous application usage data from each self-managed QuestDB instance (Open Source and Enterprise Edition). It is possible to opt out of application telemetry being transferred, and for self-managed QuestDB instances, we do not track end users.
Telemetry data that is being collected include:
- The protocol used to interact with an instance API
- The type of event used via this protocol
- The time and frequency of these events
- An anonymous identifier of the instance
- The Class C network the telemetry data is sent from
Users of the Websites may choose to interact with QuestDB in ways that provide us with their personally-identifying information. In some instances, a User ID is generated for form and url tracking, page views, page pings and usage counts in order to ascertain product performance and development. The amount and type of information that QuestDB gathers depends on the nature of your interaction with us, as well as the amount of information you choose to share. For example, we ask visitors who use our community slack group to provide a username and email address. We will also collect the information you provide with us in connection with creating an account on the Website. Profile information is shared publicly, as well as activity under your profile. If you report a security vulnerability to QuestDB and request public acknowledgment, then we may publicly disclose the personal information you provided to us in connection with the report, including your name to fulfill your request for acknowledgment. In each case, QuestDB collects such personally-identifiable information only insofar as is necessary or appropriate to fulfill the purpose of the user’s interaction with or request of QuestDB. We will not disclose personally-identifying information other than as described in this Privacy Notice.
Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent you from engaging in certain Website-related activities or being able to access and use certain features and services.
For details about what information is collected and with whom it is shared, please go to What Information QuestDB Collects and Why.
#Where We Store Your Data
As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA - this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.
We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website. By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at email@example.com.
Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for as described above in section 6, including for the purposes of satisfying any legal, accounting, or reporting requirements, and/or for as long as we have your permission to keep it. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.
#Information QuestDB Does Not Collect
QuestDB does not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although QuestDB does not request or intentionally collect any sensitive personal information, we realize that users might store this kind of information in a QuestDB instance by pushing it to us through our libraries or API. If you store any sensitive personal information on QuestDB’s servers, you are consenting to our storage of that information.
If you're a child under the age of 13, you may not have an account on the Website. QuestDB does not knowingly collect information from or direct any of our Website or content specifically to children under 13. If we learn or have reason to suspect that a user is under the age of 13, we will close the child’s account.
Other countries may have different minimum age limits. If you are below the minimum age for providing consent for data collection in your country, you may not use QuestDB.
#Basis for Processing Your Information
Performance of a contract. The use of your information may be necessary to perform the contract that you have with us. For example, if you use our Websites to purchase QuestDB product subscriptions or services, contribute to a project, create a profile, post and comment through our Websites, or request information through our Websites, we will use your information to carry out our obligation to complete and administer that contract or request.
Legitimate interests. We use your information for our legitimate interests, such as to provide you with the best content through our Websites and communications with users and the public, to improve and promote our products and services, and for administrative, security, fraud prevention and legal purposes.
Consent. We may rely on your consent to use your personal information for certain direct marketing purposes, such as sending you newsletter updates about QuestDB products. You may withdraw your consent at any time through the unsubscribe feature provided with each marketing email or by contacting us at the addresses given at the end of this Privacy Notice.
#How QuestDB Uses and Protects Personally-Identifying Information
#Sharing Your Information
QuestDB only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on QuestDB's behalf or to provide services available on the Website, and (ii) that have agreed not to disclose it to others.
Please note, email and IP addresses of users of a QuestDB deployment may be shared with the respective users of that deployment.
QuestDB will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, QuestDB discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when QuestDB believes in good faith that disclosure is reasonably necessary to protect the property or rights of QuestDB, third parties, or the public at large.
QuestDB takes measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
QuestDB at its sole discretion may make use of company logos where those companies are using the software that we provide. If you have concerns over the use of your logo, please email firstname.lastname@example.org.
#International Transfer of Information
Our employees, contractors and affiliated organizations that process information for us as described above may be located in regions other than your home country; by using the Website, you consent to the international transfer of your information by QuestDB. QuestDB will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests.
#QuestDB Communications with You
If you are a registered user of the Websites and have supplied your email address, QuestDB may occasionally send you an email to inform you about security, system information, new features, solicit your feedback, or send QuestDB product updates. We primarily use our blog to communicate this information, so we aim to keep this type of email communication to a minimum. An unsubscribe link is located at the bottom of each marketing email to allow recipients to update their email preferences and to opt out of such emails.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personally-identifiable information in connection with your request.
#Cookies, Tracking Technologies and Do Not Track
We may use third party tracking services, but we don’t use these services to track you individually or collect your personally identifiable-information. We may use these services to collect information about how the Website performs and how users navigate through and use the Website so we can monitor and improve our content and Website performance.
Third party tracking services gather certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of the Website. We do not link this information to any of your personal information such as your user name.
#Do Not Track
"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third party tracking services. QuestDB does not track your online browsing activity on other online services over time and we do not permit third-party services to track your activity on our site beyond our basic tracking, which you may opt out of. Because we do not share this kind of data with third party services or permit this kind of third party data collection for any of our users, and we do not track our users on third-party websites ourselves, we do not need to respond differently to an individual browser's Do Not Track setting.
#Global Privacy Practices
We understand that users from other countries may have different expectations and rights with regard to their privacy. For all Website visitors and users, no matter their country of location, we will:
- provide clear methods of unambiguous, informed consent when we do collect your personal information;
- only collect the minimum amount of personal data necessary for the purpose it is collected for, unless you choose to provide us more;
- offer you simple methods of accessing, correcting, or deleting your information that we have collected, with the exception of information you voluntarily provide that is necessary to retain as is for the integrity of our project code as described further below; and
- provide Website users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.
If you are located in the European Union, you are entitled to the following rights with regard to your personal information and data:
- Right of access to your personal data, to know what information about you we hold
- Right to correct any incorrect or incomplete personal data about yourself that we hold
- Right to restrict/suspend our processing of your personal data
- Right to complain to a supervisory authority if you believe your privacy rights are being violated
Additional rights that may apply to you in certain instances:
- Right of data portability (if our processing is based on consent and automated means)
- Right to withdraw consent at any time (if processing is based on consent)
- Right to object to processing (if processing is based on legitimate interests)
- Right to object to processing of personal data for direct marketing purposes
- Right of erasure of your personal data from our system (“right to be forgotten”) if certain grounds are met
To exercise your privacy rights, you can email us at the address given below in the ‘Contacting QuestDB About Your Privacy’ section of this Privacy Notice.
#Data Retention and Deletion
If you already have an account on the Websites, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings.
QuestDB will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the Website, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.
#Contacting QuestDB About Your Privacy
If you have questions or concerns about the way we are handling your information, or would like to exercise your privacy rights, please email us with the subject line "Privacy Concern" at email@example.com where we will respond within 30 days of receiving your message.
#Privacy Notice Changes
Although most changes are likely to be minor, QuestDB may change its privacy notice from time to time, and in QuestDB's sole discretion.
We may also provide notification to users who have provided us email addresses of material changes to this Privacy Notice through our Website. QuestDB encourages visitors to frequently check this page for any minor changes to its Privacy Notice. Your continued use of this site after any change in this Privacy Notice will constitute your acceptance of such change.
Credit to GitLab for the initial version of the above policy.
QuestDB Technology Inc. (“us”, “we”, or “our”) operates cloud.questdb.com (hereinafter referred to as “Service”).
SERVICE means the cloud.questdb.com website operated by QuestDB Technology Inc..
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
#Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
#Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by emailing at firstname.lastname@example.org.
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
While using our Service, we may also collect the following information: date of birth, address, telephone number and other data.
#Use of Data
QuestDB Technology Inc. uses the collected data for various purposes:
- to provide and maintain our Service;
- to notify you about changes to our Service;
- to allow you to participate in interactive features of our Service when you choose to do so;
- to provide customer support;
- to gather analysis or valuable information so that we can improve our Service;
- to monitor the usage of our Service;
- to detect, prevent and address technical issues;
- to fulfill any other purpose for which you provide it;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
- to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
- in any other way we may describe when you provide the information;
- for any other purpose with your consent.
#Retention of Data
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
#Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
#Disclosure of Data
We may disclose personal information that we collect, or you provide:
- Disclosure for Law Enforcement.
- Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
- Business Transaction.
- If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
- Other cases
We may disclose your information also:
- to our subsidiaries and affiliates;
- to contractors, service providers, and other third parties we use to support our business;
- to fulfill the purpose for which you provide it;
- for the purpose of including your company’s logo on our website;
- for any other purpose disclosed by us when you provide the information;
- with your consent in any other cases;
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
#Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
#Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at email@example.com. In certain circumstances, you have the following data protection rights:
- the right to access, update or to delete the information we have on you;
- the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
- the right to object. You have the right to object to our processing of your Personal Data;
- the right of restriction. You have the right to request that we restrict the processing of your personal information;
- the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
- the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
#Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
- users can visit our site anonymously;
- users are able to change their personal information by emailing us at firstname.lastname@example.org.
#Our Policy on “Do Not Track” Signals
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
PostHog is a product analytics platform built for the modern enterprise, with the differentiators of being open source and having a broader view of the tools needed to make a product successful.
We may use third-party Service Providers to automate the development process of our Service.
GitHub is provided by GitHub, Inc.
GitHub is a development platform to host and review code, manage projects, and build software.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
#Links to Other Sites
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”). We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.